Privacy Policy

At Minicab Lane, your privacy matters. This notice explains how we collect, use, and protect your personal information when you use our booking platform. We follow the UK Data Protection Act 2018 and GDPR to keep your data safe.

1. Who We Are

Minicab Lane LTD, registered in the UK, operates this platform. We are responsible for the personal information you provide when using our services.

2. What Information We Collect

We may collect the following:

• Personal details: name, email, phone number, pickup/drop-off addresses
• Account information: login credentials, booking history, contact preferences
• Payment details: handled securely by trusted third-party providers (we do not store your card info)
• Technical information: IP address, device type, cookies, analytics data
• Special information: only with your consent, for example, accessibility needs

3. How We Use Your Information

We use your data to:

• Manage your bookings and payments smoothly
• Verify your identity and meet legal or TfL licensing requirements
• Send confirmations, updates, and marketing messages (if you’ve opted in)
• Improve our platform using analytics and customer feedback

4. Who We Share Information With

We only share your data when necessary, including:

• Licensed drivers and subcontractors (all bound by confidentiality)
• Payment processors, regulators, or service providers as required
• Potential buyers or partners during business changes (data anonymised where possible)

5. Data Transfers Outside the UK/EEA

Sometimes we may need to transfer your data outside the UK/EEA, for example to service providers. We prioritise the safety and confidentiality of your information.

6. How Long We Keep Your Data

We keep your personal data only as long as needed to provide services, handle complaints, or meet legal obligations. Once it’s no longer needed, we safely delete it.

7. Your Rights

You have rights over your personal data, including to:

• Access and review your information
• Correct any mistakes
• Request deletion in certain circumstances
• Limit or object to certain processing (like marketing)
• Receive your data in a portable format

You can exercise your rights by contacting us at the details below.

8. Keeping Your Data Safe

We use secure systems, encryption, restricted access, and breach notification procedures to protect your data.

9. Cookies

Our platform uses cookies for functionality and analytics. You can manage your cookie preferences through your browser. Check our full Cookie Policy for details.

10. Updates to This Policy

This Privacy Policy may be updated periodically. The latest version will always be on our website. Last updated: July 1, 2025.

11. Contact Us

Minicab Lane LTD
Email: leccars7@gmail.com
Tel: +44 2030 062690